Christel Land
Why do you care / what made you interested in the area you specialize in?
My love affair with the extraordinary in business started when I was about 11. I took on my first real responsibility in the family business by spending my Christmas break from school doing the annual stock inventory. When it was time to go back to school, I was the only one in class who had been doing inventory over Christmas, and I was beaming.
That is the spirit that every business starts with and that is the spirit we try to maintain as the business grows. That is why extraordinary businesses are flexible and adaptable; they can adjust to changes in the market in no time because they care more about their customers than about red tape. The distance between idea and reality is never shorter than in an extraordinary business and that is how they can stay ahead. Constantly.
Extraordinary businesses do intuitively what ordinary businesses spend heaps of time and money trying to orchestrate, through KPIs and processes. I’m thinking here of things like customer service with that extraordinary touch, that makes people want to come back again and again.
Put differently, extraordinary businesses rock. They rock the customer experience. They rock our entire economy. And these are the businesses I love to rock with.
How You can help:
Sales & Customer Experience
Finding the gaps between what your sales process says should happen and what actually happens — and turning those gaps into better conversations, better customer experiences and more sales.
Sales Training & Coaching
Helping sales teams become more confident, curious and effective in conversations, from the first enquiry through to closing and follow-up.
Business Growth
Asking the questions that are sometimes uncomfortable but usually useful. What are we assuming? What have we stopped questioning? Where is the opportunity we are not seeing?
Speaking
Bringing fresh ideas, practical experience and a little bit of provocation to conversations about sales, self-storage, leadership, customer experience and growth.
Strategy Development
Helping teams turn ideas and ambitions into clear, practical strategies — challenging assumptions, exploring different perspectives and creating alignment around what needs to happen next. Where useful, LEGO® Serious Play® can bring strategy off the page and into the room, making complex ideas easier to explore, challenge and shape together.
Leadership & Change
Helping leaders navigate change, communicate clearly and bring people with them — because even the best strategy is not much use if nobody wants to follow it.
Workshops & Facilitation
Creating the space for people to think differently, challenge assumptions and come away with something more useful than a room full of Post-it notes.
The person behind the consultancy:
- Favourite book: Siddhartha by Hermann Hesse, a beautiful book about how the greatest beauty in life is often found in the simplest of places
- Favourite expression: Normal is boring.
- Best way to persuade me of something: Include dark chocolate in your pitch.
- Favourite way to de-stress: A full day of cooking and food prep in the kitchen.
- Best way to get me curious: Show me the invisible thinking behind the visible decision.
- Biggest strength: my curiosity (because I remain open-minded)
- Biggest weakness: my curiosity (because I am never short of ideas!)
