Come take a self-storage walk with me and let’s talk about if there is actually such a thing as an unmanned self-storage facility. And whether the market trends in Sweden could inspire you to review how you organise people in your business …
Self Storage Walks: Unmanned or Differently Manned? Read More »
On today’s walk, we talk about some of the language we can use to make our customers feel more or less unique when we are on the phone with them.
This is my most personal walk so far and my mother is the inspiration behind it.
On today’s Self Storage Walk, we talk about changing the channel on our customers. This often happens more frequently than we think and not always for good reason. So today’s walk is an invitation to reflect on when and why you change …
Self Storage Walks: Changing the Channel on Our Customers Read More »
When we want to build a base of happy, loyal customers there is one thing that trumps having great customer service!
Come take a self-storage walk with me! Let’s talk about following up on web leads and what we always need to keep in mind when opening up those phone calls 📞😍☎️ PS I have started uploading these videos as reels on IG …
Self Storage Walks: Every Customer’s Favourite Radio Station Is What? Read More »
In this instalment of the self storage walks series, Christel Land shares with us one of her learnings from mystery shopping in the self-storage industry. She talks about how she checks whether a sales person can give strong USPs for their self-storage …
Just because our product is simple, doesn’t mean our customers are simple. When selling self-storage, we are not only juggling the normal ups and downs of a sales process. We are also juggling customers’ insecurity or uncertainty, because in many cases they …
On 29th September, Christel Land delivered a webinar to members of AESS on social media marketing. Members were from Spain and from South America and we covered topics like how social media and SEO are similar, what the major trends in social …
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